FAQs
Find answers about our steam sterilizers, shipping, payment, warranty, certificates, and after-sales support. If you need more help, please contact us at info@steamedical.com.
Product Information
What is a Class B autoclave?
A Class B autoclave is designed for sterilizing solid instruments, hollow instruments, porous loads, and wrapped instruments. It is commonly used in dental clinics, beauty salons, tattoo studios, laboratories, and other professional environments.
What is the difference between 12L, 18L, and 23L?
The main difference is chamber capacity. 12L is suitable for smaller daily use, 18L offers a balanced capacity for regular professional use, and 23L is better for larger instruments or higher daily sterilization volume.
Does the autoclave need to be connected to a water line?
No. Our autoclaves do not need to be connected to a water line. You can add distilled water manually to the water tank before use.
What type of water should I use?
We recommend using distilled water or purified water. Do not use tap water, as minerals may build up inside the machine and affect long-term performance.
Ordering & Payment
How can I place an order?
You can place an order directly on our website. If you need help before ordering, you can contact us by email or WhatsApp for product confirmation.
What payment methods do you accept?
Available payment methods will be shown at checkout. For some orders, we may also provide a secure payment link for credit card payment.
Can I get an invoice?
Yes. Please contact us with your order number and billing information, and we can provide an invoice for your order.
Can I cancel my order?
If the order has not been shipped, please contact us as soon as possible. Once the order has already shipped, cancellation may not be possible.
Shipping & Delivery
Do you ship from the US warehouse?
Some models may be available from our US warehouse. If the product page shows US stock, the order can usually be shipped from the US warehouse.
How long does delivery take?
US warehouse orders usually arrive faster. Factory direct orders from China usually take longer. The actual delivery time depends on product availability, destination, and shipping method.
Will I receive a tracking number?
Yes. After your order is shipped, we will provide tracking information so you can follow the delivery progress.
What should I do if the package is damaged?
Please take clear photos of the outer carton, packaging, and product condition, then contact us immediately. We will help check the issue and provide a suitable solution.
Warranty & Support
What warranty do you provide?
We provide warranty support for our autoclaves. The exact warranty period and coverage may vary by model and order, so please check the product page or contact us before purchase.
Do you provide technical support?
Yes. We provide remote technical support to help with basic use, troubleshooting, maintenance guidance, and after-sales questions.
Are spare parts available?
Yes. Spare parts may be available for supported models. Please contact us with your model number, order number, and photos or videos of the issue.
What should I do if the machine has a problem?
Please contact us with your order number, machine model, photos, videos, and a description of the issue. This helps us diagnose the problem faster and provide the right solution.
Certificates & Use
Do your autoclaves have CE certification?
Some models have CE certification. If you need certificate documents, please contact us before ordering and we will help confirm the available documents for the specific model.
Are your autoclaves FDA approved?
Please contact us before purchase if you need a specific certificate or regulatory document. Requirements may vary by country, state, or industry.
Can this autoclave be used in the United States?
Our autoclaves are sold to customers in the United States, but buyers should confirm local requirements before purchase, especially for regulated medical or clinical use.